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Divisional Operational Manager

NHS AfC: Band 8b

Main area
NHS AfC: Band 8b
Full time: 37.5 hours per week
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Cromer Hospital / Norfolk and Norwich University Hospital
Cromer / Norwich
£52,306 -£60,983 per annum
26/08/2019 23:59

At NNUH it is our privilege to provide healthcare to over one million people across Norfolk and surrounding areas. Our vision is to ‘provide every patient with the care we want for those we love the most’, and if this inspires you and you share our values, we really want you to join our team. 

Our values support our vision and guide the behaviour of everything we do, these are:.


We look after the needs of our patients, carers and colleagues, to provide a safe and caring experience for all.


We act with care, compassion and kindness and value others’ diverse needs.


We take an honest, open and ethical approach to everything we do.


We work as one team and support each other to maintain the highest professional standards.


We continuously learn and improve to achieve the best outcomes for our patients and our hospital. 

Wish you were here..? Click here to find out more about our Hospital and what we have to offer


The Norfolk & Norwich University Hospitals provides a wide range of complex and major Surgery to a catchment area serving a population of 822,500 patients. Our Surgical services are highly rated and regarded, with excellent surgical outcomes and mortality figures in all specialities. We have internationally recognised surgeons, who are experts in their fields in a variety of surgical specialities. Our patient experience feedback is excellent, with staff committed to providing the best care to our patients. Here you will work with all members of the clinical team within a multidisciplinary framework to maintain a high standard of patient care with particular focus on patients attending our Cromer Hospital.

Cromer Hospital provides a range of acute out-patient and day case services across a range of specialties and has a minor injuries unit. A £4.15million proposal to build a state-of-the-art cancer care and support centre at Cromer and District Hospital was unveiled in April 2019 working in liaison with Macmillan Caner Support. A key component of the role will be to lead on the delivery of this exciting project working closely with local stakeholders and key partners.
If you share our commitment to delivering patient focused high quality care that is safe, effective and compassionate and if you are able to act as a role model to others in all aspects of your work, demonstrating our PRIDE values of “People focused, Respect, Integrity, Dedication and Excellence”… then we would be delighted to hear from you.

This is an exciting opportunity to join the Surgical team at NNUH. Each Divisional Operational Manager works within a departmental leadership team that includes a Clinical Director and a Matron. The Operational Manager is also part of the wider Divisional Operations team of seven supported by Business, Finance and Human Resource leads. Divisional Operational Managers report directly to the Divisional Operations Director.

As the post holder, you will be responsible for the day to day operational management of all the services within your area. You will ensure services are organised in such a way as to deliver high quality care, financial balance and the achievement of operational performance standards. A key aspect of this is leadership of staff and continual service improvement; so you will have proven yourself in previous roles to be a self-motivated, engaged and engaging leader.

The role is likely to act as a platform for your involvement in wider Trust developments and potentially initiatives across the regional healthcare economy. NNUH is a key partner in the collaborative development of healthcare within the region

Successful interviewees will be required to complete an online personality profile in advance of the interview date. On the day of interview there will also be an inbox exercise and focus group

Full Time: 37.5 hours per week

Applications Open: 7th August  2019

Applications Close: 26th August 2019

Interview date : Monday 16th September 2019

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Applicant requirements

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

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Further details / informal visits contact

Anthony Mutti, Divisional Operations Director for Surgery

Tel: 01603 288257  / Email:


Matthew Keeling - Deputy DoD Surgery

tel : 01603 647481  /  email: