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Apprentice Recptionist/Admin Support

Apprenticeships: Apprenticeship

Main area
Endocrinology & Diabetes
Apprenticeships: Apprenticeship
Fixed Term Apprenticeship - 12 months
Full Time: 37.5 hours per week
Job ref
Norfolk & Norwich University Hospital/20 Rouen Road
£146.25 per week
26/08/2019 23:59



**12 month Fixed Term Contract - Apprenticeship **

We welcome applications from individuals wishing to become an Apprentice and gain experience in the NHS. You will develop new skills and knowledge whilst working with an established team gaining valuable work experience and a recognised apprenticeship qualification.

You will be enrolled with a local education provider and will be required to complete your Level 2 Business Administration  Apprenticeship Programme within the duration of the placement.

The main Endocrinology & Diabetes dept is based on level 3 in the East Outpatients block. We are a dynamic area which is expanding to meet popular demand. The department supports a full range of specialist and general clinical services, and this apprentice post will help the Diabetes side with booking appointments and some reception work.

You will provide admin and customer services support to the Endocrinology & Diabetes department and will handle patient notes and information on a daily basis. You will have a high level of confidentiality and good data entry and IT skills. You will need an excellent telephone manner, as you will be taking calls from patients, and phoning patients to book their appointments. You will be able to prioritise your workload and work on the departmental database systems. You will work closely with the Patient Focussed Booking (PFB) team, booking patients in to clinics, and you will work with the Reception team preparing clinics and working on the Reception front desk.

You will split your week between the two areas and four days will be spent with the PFB team at Rouen Road and one day with the Reception team at the NNUH.

You will be expected to take part in general administrative activities and support the working of the departments. You will have good IT skills and an excellent telephone manner.

Your administration duties will include assisting with preparing clinics, patient paperwork, using the departmental database systems to accurately record data, accurately tracking patient records on the Patient Administration System, phoning patients to book appointments and taking calls from patients. You will be expected to maintain a high level of confidentiality. You will be expected to be able to prioritise workloads and cover duties where needed within the departments.

Your time will be split between these two main areas of work, with a pre-agreed schedule to assist you with managing your time.

All applicants must be:

  • Aged 16+
  • Resident in the UK/EEA for the last three years
  • Must not have a Degree, Level 4 qualification or above
  • Must NOT be in any form of formal government-funded education

Qualifications and Skills Required:

  • Good general standard of education
  • 4 GCSE’s at Grade D/3 or above (or equivalent)
  • Good standard of literacy and numeracy
  • Good communication and interpersonal skills
  • Good IT skills

The NNUH are pleased to be able to offer a variety of challenging apprenticeships. Should you be selected for interview we may wish to discuss with you a range of alternative positions for you to consider.

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Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

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Further details / informal visits contact

Leigh Sturgeon, Administration Manager

Tel: 01603 288866