Current Vacancies
PFI Soft Services Monitoring Manager
NHS AfC: Band 5
- Main area
- Estates & Facilities Department
- Grade
- NHS AfC: Band 5
- Contract
- Permanent
- Hours
- Full time
- Flexible working
- Job ref
- 234-22-C3244
- Site
- Norfolk & Norwich University Hospital
- Town
- Norwich
- Salary
- £27,055 - £32,934 per annum, pro rata
- Salary period
- Yearly
- Closing
- 24/03/2023 23:59
- Interview date
- 05/04/2023
At NNUH it is our privilege to provide healthcare to over one million people across Norfolk and surrounding areas. Our vision is to ‘provide every patient with the care we want for those we love the most’, and if this inspires you and you share our values, we really want you to join our team.
Our values support our vision and guide the behaviour of everything we do, these are:
People-focused
We look after the needs of our patients, carers and colleagues, to provide a safe and caring experience for all.
Respect
We act with care, compassion and kindness and value others’ diverse needs.
Integrity
We take an honest, open and ethical approach to everything we do.
Dedication
We work as one team and support each other to maintain the highest professional standards.
Excellence
We continuously learn and improve to achieve the best outcomes for our patients and our hospital.
Wish you were here? So do we.
We want all our staff to achieve a balance between work and personal life and understand how important flexible working can be. We welcome applications on a full or part time basis, various shift patterns and hybrid working, where roles allow.
Job overview
The Estates and Facilities dept. is looking for an exceptional individual to undertake the role of PFI Soft Service Monitoring Manager.
As the successful candidate will be required to work closely with and oversee the PFI monitoring team, liaising with the PFI Soft FM Contract Manager and when necessary, the Deputy Director to ensure all Soft FM services are delivered by the FM Provider in a safe, timely, efficient and effective manner in line with contract requirements and Trust needs. This will include working with and linking collaboratively with the wider Trust and external parties. You will need to be able to work under your own initiative, to tight timelines whilst linking with a wide range of stakeholders
Main duties of the job
As the successful candidate, you will:
- Take day-to-day responsibility for the operational management, monitoring and administration of the PFI Project Agreement and Facilities Management Agreement in relation to Soft FM services
- Continually review processes/ working practices and actively encourage an environment of innovation and continuous improvement in line with the Trust Strategy.
- Work to ensure a high quality, efficient and effective suite of soft services for patients, staff and visitors through performance monitoring.
Working for our organisation
We can offer you the full range of NHS benefits/discounts and in addition:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH site
- Free 24-hours confidential counselling support
- On-site Nursery
- On-site cafes offering staff discounts
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Detailed job description and main responsibilities
The following skills and experience will be required and are essential for the successful candidates:
- To ensure all Soft FM services are delivered by the FM Provider in a safe, timely, efficient and effective manner in line with contract requirements and Trust needs.
- Where services are not delivered in accordance with Service Level Specifications, accurately record failures for processing.
- Reviewing work schedules and working closely to drive productivity and achieve results. Working with the FM provider to promote a one team approach and to ensure that there are no barriers between teams.
- To work independently to undertake audits, ensuring appropriate remedial action is agreed with service partners and action completed;
- Review of service deliverables, improvements and with the support of the FM Provider, service developments that meet the needs of the Trust, particularly in relation to the patients experience and PLACE requirements.
- To complete full data analysis to understand any service failures and trends while determining the appropriate actions/judgements that need to be made to resolve any difficulties that might arise over the provision of services and ensure that any complaints are investigated thoroughly and promptly and acted on appropriately.
Please refer to the Job Description for the full specification of responsibilities and requirements for this post.
Person specification
Experience
Essential criteria
- Significant experience & knowledge in FM issues and services
- Previous experience in producing reports, analysis & data utilising software systems
Skills
Essential criteria
- Knowledge of COSHH, hygiene standards and infection control within the workplace. Understanding of NHS National Cleaning Standards and National Standards for Healthcare Food and Drink.
- Strong capability in planning, organising and directing own workload & that of other staff
Qualifications
Essential criteria
- Facilities Management Apprenticeship Degree or equivalent experience
Attitude & Aptitude
Essential criteria
- Effective role model, demonstrating NNUH’s PRIDE values of People focused, Respect, Integrity, Dedication and Excellence
- o Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Kerry Radley
- Job title
- PFI Contract Manager
- Email address
- kerry.radley@nnuh.nhs.uk
- Telephone number
- 01603 646517
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