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Divisional Operational Manager- ENT, Oral Surgery and Head & Neck Cancer Services

NHS AfC: Band 8b

Main area
General Surgery
NHS AfC: Band 8b
Full time: 37.5 hours per week
Job ref
Norfolk & Norwich University Hospital
£53,168 - £62,001 per annum
18/08/2020 23:59

At NNUH it is our privilege to provide healthcare to over one million people across Norfolk and surrounding areas. Our vision is to ‘provide every patient with the care we want for those we love the most’, and if this inspires you and you share our values, we really want you to join our team. 

Our values support our vision and guide the behaviour of everything we do, these are:.


We look after the needs of our patients, carers and colleagues, to provide a safe and caring experience for all.


We act with care, compassion and kindness and value others’ diverse needs.


We take an honest, open and ethical approach to everything we do.


We work as one team and support each other to maintain the highest professional standards.


We continuously learn and improve to achieve the best outcomes for our patients and our hospital. 

Wish you were here..? Click here to find out more about our Hospital and what we have to offer


The Norfolk & Norwich University Hospital (NNUH) provides a wide range of complex and major Surgery to a catchment area serving a population of 822,500 patients. Our Surgical services are highly rated and regarded, with excellent surgical outcomes and mortality figures in all specialties. We have internationally recognised surgeons, who are experts in their fields in a variety of surgical specialties. Our patient experience feedback is excellent, with staff committed to providing the best care to our patients. Here you will work with all members of the clinical team within a multidisciplinary framework to maintain a high standard of patient care.

This is an exciting opportunity to join the Surgical team at NNUH. Each Divisional Operational Manager works within a departmental leadership team that includes a Clinical Director and a Matron. The Operational Manager is also part of the wider Divisional Operations team of seven supported by Business, Finance and Human Resource leads. Divisional Operational Managers report directly to the Divisional Operations Director.

As the post holder, you will be responsible for the day to day operational management of all the services within your area. You will ensure services are organized in such a way as to deliver high quality care, financial balance and the achievement of operational performance standards. A key aspect of this is leadership of staff and continual service improvement; so you will have proven yourself in previous roles to be a self-motivated, engaged and engaging leader.

If you share our commitment to delivering patient focused high quality care that is safe, effective and compassionate and if you are able to act as a role model to others in all aspects of your work, demonstrating our PRIDE values of “People focused, Respect, Integrity, Dedication and Excellence”… then we would be delighted to hear from you.

Full time: 37.5 hours per week

Interview date: 2nd September 2020

Open for applications: 23rd July 2020

Close for applications: 18th August 2020

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Further details / informal visits contact

Matthew Keeling
Job title
Deputy Divisional Operations Director
Email address
Telephone number
01603 647484