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Biomedical Support Worker (Transfusion)

NHS AfC: Band 3

Main area
Haematology and Transfusion
NHS AfC: Band 3
Full time - 37.5 hours per week
Job ref
Norfolk & Norwich University Hospital
£21,730 - £23,177 per annum
Salary period
23/03/2023 23:59
Interview date

At NNUH it is our privilege to provide healthcare to over one million people across Norfolk and surrounding areas. Our vision is to ‘provide every patient with the care we want for those we love the most’, and if this inspires you and you share our values, we really want you to join our team. 

Our values support our vision and guide the behaviour of everything we do, these are:


We look after the needs of our patients, carers and colleagues, to provide a safe and caring experience for all.


We act with care, compassion and kindness and value others’ diverse needs.


We take an honest, open and ethical approach to everything we do.


We work as one team and support each other to maintain the highest professional standards.


We continuously learn and improve to achieve the best outcomes for our patients and our hospital. 

Wish you were here? So do we.

We want all our staff to achieve a balance between work and personal life and understand how important flexible working can be.  We welcome applications on a full or part time basis, various shift patterns and hybrid working, where roles allow.


Job overview

The Biomedical Support worker role is a key member of the Biomedical Scientist team within the blood transfusion laboratory, and they are integral to the functioning of the laboratory during the 24/7 service provided.

This position requires shift working consisting of 12 hour days and 12 hour nights on a planned rota basis.

An opportunity to work in a high throughput dynamic and exciting environment, in response to clinical emergencies.

Full time: 37.5 hours per week

Main duties of the job

As post holder you  will perform a range of routine and non-routine duties within blood transfusion, haematology, coagulation and specimen reception. You will obtain samples for biological testing, performs standard biological tests, processes blood and other fluids for analysis ensuring sample integrity is maintained at all times.

This role requires the daily use of the Pathology IT systems to a very high level of accuracy and speed when inputting patient demographic and test data. You will provide information and advice to service users concerning the supply of blood components for direct patient care, including emergencies.

Communication is a major part of this role and will require specialist professional training in order to manage emergency and difficult situations where, despite the clinical situation, compliance must be followed.

Working for our organisation

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity

We can offer you the full range of NHS benefits/discounts and in addition:

  • Flexible working hours
  • Fast Track Staff Physiotherapy Service
  • Multi Faith prayer room
  • Discounted gym memberships
  • Excellent pension scheme and annual leave entitlement
  • Wagestream - access up to 40% of your pay as you earn it
  • Free Park & Ride service direct to NNUH site
  • Free 24-hours confidential counselling support
  • On-site Nursery
  • On-site cafes offering staff discounts
  • Support in career development
  • Flexible staff bank
  • Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics 

Detailed job description and main responsibilities

  • Preparation of “Danger of Infection” samples for analysis in accordance with Health & Safety Regulations.
  • Required to resolve problems with mislabelled and/or mislaid samples from users. Informs users if additional or replacement samples are required for testing.
  • Prepare samples for centrifugation, separation of serum and red cells and pipetting aliquots for analysis ensuring that the minimum volume is available for the range of investigations requested.
  • Answers telephone inquiries from pathology users, patients and patient carers about test results and provide information that is complex concerning methodologies and service requirements, seeking advice as required and communicating this information to appropriate laboratory staff. For example, understanding cold chain requirements for red cells, platelets, fresh frozen plasma and cryoprecipitate.
  • To issue blood and blood components through the blood tracking system
  • To return unused blood to the blood bank, both physically and through the blood tracking system.
  • To “book in” blood/components received from the National Health Service Blood and Transplant (NHSBT) service into the computer system.
  • Carry out formal audit of the blood traceability process to ensure compliance with the Blood Safety and Quality Regulations 2005. Act on and report non conformance.
  • Produce daily reports on success rate and non conformance for the hospital transfusion team.

Please see the attached job description for full details.

Person specification


Essential criteria
  • NVQ level 3 or working towards NVQ level 3 or equivalent experience.


Desirable criteria
  • Some experience of working in a UKAS accredited laboratory


Essential criteria
  • Able to work efficiently and effectively within a multidisciplinary team and under pressure.

Attitude, aptitude

Essential criteria
  • Effective role model, demonstrating NNUH’s PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyInvestors in People: GoldStonewall Health ChampionsMindful employer.  Being positive about mental health.Improving working livesAge positiveDisability confident employerArmed Forces CovenantStep into healthNHS Pastoral CareWe offer Wagestream - A financial wellbeing benefit which lets you access your pay as you earn it.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Sandra Ellis
Job title
Senior BMS Blood Transfusion
Email address
Additional information


Tracey McConnell, Senior BMS Blood Transfusion: 01603 286906

Alistair Macartney, Chief BMS Haematology: