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Apprentice Receptionist/Administrator

Apprenticeships: Apprenticeship

Main area
Head & Neck
Apprenticeships: Apprenticeship
Apprenticeship: 14 months
Full time - 37.5 hours per week
Job ref
Norfolk & Norwich University Hospital
£161.25 per week
21/10/2021 23:59



**14 month Fixed Term Contract - Apprenticeship **

We welcome applications from individuals wishing to become an Apprentice and gain experience in the NHS.  You will develop new skills and knowledge whilst working with an established team gaining valuable work experience and a recognised apprenticeship qualification.

You will be enrolled with a local education provider and will be required to complete your Customer Service Practitioner Level 2 qualification within the duration of the placement.

The Head & Neck admin department is based within the West Block at the Norfolk & Norwich University Hospital.

The post holder will provide a high quality reception and support service for the Head & Neck Team, and as such, will need to be able to communicate well with patients and their relatives, the general public and a wide range of multi-professional staff, internal and external to the Trust. In order to provide a support service to the technical staff, a versatile approach is essential and the ability to cope with a large number of different tasks simultaneously is a prerequisite of this post.

The apprentice receptionist & clerical support will be `responsible for ensuring the correct and timely input of patient information onto the Patient Administration System (PAS), observing the rules of ‘real time data entry’. All aspects of this role should be carried out in line with Trust Policies and Procedures on data collection and confidentiality.

Confidentiality in all matters is of the utmost importance.

To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUH’s ‘PRIDE’ values of People focused, Respect, Dedication, Integrity and Excellence.

Eligibility Criteria:

All applicants must be:

  • Aged 16+
  • Resident in the UK/EEA for the last three years
  • Must not have a Degree, Level 4 qualification or above
  • Must NOT be in any form of formal government-funded education

Qualifications and Skills Required:

  • Good general standard of education
  • 4 GCSE’s at D/3 or above
  • Good standard of literacy and numeracy
  • Good communication and interpersonal skills
  • Good IT skills

The NNUH are pleased to be able to offer a variety of challenging apprenticeships. Should you be selected for interview we may wish to discuss with you a range of alternative positions for you to consider.

Full Time: 37.5 hours per week

Open for applications: 11th October 2021

Close for applications: 21st October 2021

Interview Date: 4th November 2021

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Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Helen Pull
Additional information

ENT Admin Manager