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Improvement Support Officer

NHS AfC: Band 5

Main area
Improvement Team
NHS AfC: Band 5
Fixed Term / secondment - 2 years
37.5 hours per week
Job ref
Norfolk & Norwich University Hospital
£23,023 - £29,608 per annum
18/11/2018 23:59

At NNUH it is our privilege to provide healthcare to over one million people across Norfolk and surrounding areas. Our vision is to ‘provide every patient with the care we want for those we love the most’, and if this inspires you and you share our values, we really want you to join our team. 

Our values support our vision and guide the behaviour of everything we do, these are:.


We look after the needs of our patients, carers and colleagues, to provide a safe and caring experience for all.


We act with care, compassion and kindness and value others’ diverse needs.


We take an honest, open and ethical approach to everything we do.


We work as one team and support each other to maintain the highest professional standards.


We continuously learn and improve to achieve the best outcomes for our patients and our hospital. 

Wish you were here..? Click here to find out more about our Hospital and what we have to offer


* Fixed Term / Secondment opportunity available - 2 years *

The Improvement Team works across the Norfolk and Norwich Hospitals Trust supporting the development, delivery and monitoring of programmes, projects and initiatives. The Team supports project leads in the development of their plans and act as a hub for knowledge on programme and project management. The Team assist with the delivery of these programmes and projects through tracking of milestones and KPI’s, reporting of key risks and escalating issues to a senior level where necessary.

As post holder, you will support the Improvement Management Team in the delivery of projects and programmes with the aim of achieving continuous service improvement for the Trust.

To assist in maintaining progress on all projects by:

  • Tracking of project tasks and milestones
  • Identification and monitoring of programme and project risks, issues and interdependencies
  • Providing high quality programme analysis
  • Supporting communications and stakeholder management

To develop project plans as appropriate and to support the implementation and evaluation of specific projects, as delegated by the Head of Improvement and other senior members of the team.

To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUH’s ‘PRIDE’ values of People focused, Respect, Integrity, Dedication and Excellence.


*Previous applications need not apply*


Hours of work: Full time - 37.5 hours per week

Opening Date for Applications: 1st November 2018

Closing Date for Applications: 18th November 2018

Interview date: 29th November 2018


* If you are considering applying for the fixed term contract vacancy on a secondment basis, please discuss with your Line Manager prior to applying to ascertain whether this could be supported *


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Apply online now

Further details / informal visits contact

Graham Bunting - Senior Improvement Officer

tel: 01603 289946


Oliver Loveless - Improvement Officer

tel : 01603 289946

email :


If you have problems applying, contact

01603 287578