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Healthcare Assistant - Medicine - Open Evening - 6 April 2023

NHS AfC: Band 2

Main area
NHS AfC: Band 2
  • Full time
  • Part time
Job ref
Norfolk and Norwich University Hospitals
£20,270 - £21,318 per annum pro rata
Salary period
23/03/2023 23:59

At NNUH it is our privilege to provide healthcare to over one million people across Norfolk and surrounding areas. Our vision is to ‘provide every patient with the care we want for those we love the most’, and if this inspires you and you share our values, we really want you to join our team. 

Our values support our vision and guide the behaviour of everything we do, these are:


We look after the needs of our patients, carers and colleagues, to provide a safe and caring experience for all.


We act with care, compassion and kindness and value others’ diverse needs.


We take an honest, open and ethical approach to everything we do.


We work as one team and support each other to maintain the highest professional standards.


We continuously learn and improve to achieve the best outcomes for our patients and our hospital. 

Wish you were here? So do we.

We want all our staff to achieve a balance between work and personal life and understand how important flexible working can be.  We welcome applications on a full or part time basis, various shift patterns and hybrid working, where roles allow.


Job overview

6 April 2023 - Open Evening from 5pm at the Bob Champion Research and Education Building NR4 7UQ - opposite NNUH A&E

The Medicine Division is the one of the largest at NNUH with wards/outpatients covering (with video links):

Main duties of the job

Your role as a Healthcare Assistant will be to provide and deliver a high standard of individualised personal care to each patient as part of a collaborative multidisciplinary approach.

In completion of the nationally recognised care certificate qualification, you will develop knowledge that will allow you to be able to safely and accurately deliver effective patient care under the direction of the registered nurse.

With training, you will be able to accurately document all the care provided and as part of this process learn to escalate changes in the condition of your patient to the registered nurse, whilst maintaining confidentiality.

Working for our organisation

At NNUH, we are passionate about staff development and will support you in your career as a Healthcare Assistant and beyond.

There are many exciting opportunities to develop personally and professionally within the division, some of our Health Care Assistants have the opportunity to apply to join the Trainee Nursing Associate (TNA) programme. This is a two-year course, resulting in Nursing Associate registration and making you eligible to train as a Registered Nurse via a shortened nursing degree or Registered Nurse degree apprenticeship (RNDA).

The TNA course acts as a stepping stone to becoming a Nurse, as a teaching hospital we are proud to able offer this opportunity to our Health Care Assistants.

As a Healthcare Assistant, you will be supported through your Care Certificate Programme, requiring completion of set standards, with help from our dedicated Medical Clinical Educator and Practice Development teams.

Upon completion of the certificate, you will also have the opportunity to work additional bank shifts in alternative areas of interest. This will enable you to gain further experience across specialties. To listen to some of the experiences of our healthcare assistants please see the following link for details: Working as a Healthcare Assistant (HCA) at NNUH - YouTube

We can offer you the full range of NHS benefits/discounts.

Detailed job description and main responsibilities

The role of the Healthcare Assistant will include...

Healthcare Assistants carry out many care duties directly with patients, relatives, and carers. You will be working in a hands-on, fast-paced environment where communication is vital – nowhere else will a compassionate nature have such an impact. What matters most in this role is that you have a passion for helping others and enjoy working as part of a dedicated and passionate team.

Gain knowledge specific to the specialty that you are working within, with many exciting opportunities to develop clinical skills and career.

The kind of duties you can expect to be involved in after training (which we will provide) under the direction of a qualified professional practitioner can include the following:

  • measuring and recording clinical observations

  • helping patients to wash and dress

  • if required assisting patients to eat and drink

  • making and changing beds

If you have experience working in a fast paced, demanding role and you’re looking for a new challenge, we would love to hear from you!

When applying for this position please use your supporting statement to confirm the area you’d like to work in and why. Please also use this section to explain why you are interested in a role at NNUH and how your experience is relevant or transferable to the position and why you wish to pursue a career as a Healthcare Assistant.

We have permanent roles available with full and part-time hours. You do not need experience, but you must have the qualities and skills suited to caring for acutely unwell people in a rewarding but sometimes challenging clinical setting. You must be able to work some weekends, nights and public holidays.

Information on hours/working pattern:

In post, you will be expected to work shifts, we aim to promote flexibility in shift allocation. Rotas cover a full 24 hours, 7 days a week and involve a mixture of working long days and night shifts. Day shifts start at 07:00 and finish at 19:30. Night shifts start at 19:00 and finish at 07:30. 

Working night and weekend shifts attracts unsocial hours payments. For information on pay enhancements for unsocial hours please visit this link 

Information on Induction/Training:

If successful, you will have a 2-week (full time) induction course. 1 week classroom based and 1 week shadowing on the ward area allocated. We typically host 1-2 training courses per month, but they have limited spaces. We will do our best to book you on the earliest available training course but please do bear in mind there is sometimes a 1-2 month wait for a training course/start date during busy periods.

We offer FREE Park and Ride from Costessey (Monday to Friday)and have discounted bus tickets available for First Bus and Konectbus.

Please view the attached job description for full details on the role and responsibilities.

Those seeking BANK only hours please could you apply to our Bank Healthcare Assistant exclusive vacancies. You will need to check NHS Jobs and HealthJobsUK website to apply.  

Person specification

Qualifications/Training and Professional Development

Essential criteria
  • General Education to GCSE Level in Maths and English Grade A-D (3 and above) or equivalent knowledge)
Desirable criteria
  • Care Certificate
  • NVQ Level 2


Essential criteria
  • Experience of working effectively as part of a team
Desirable criteria
  • Previous health/social care support worker experience

Skills, abilities and knowledge

Essential criteria
  • Demonstrates a patient focused approach
  • Is committed to providing the best possible care to patients
  • Clear and effective reading and writing in the English language
Desirable criteria
  • Basic computer/IT skills

Attitude, aptitude

Essential criteria
  • Caring and compassionate with excellent interpersonal and communication skills
  • Flexible, adaptable and responsible to change
  • Able to prioritise own workload and manage time effectively
  • Able to work well in a team
  • Effective role model, demonstrating NNUH’s PRIDE values of People focus, Respect, Integrity, Dedication and Excellence

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyInvestors in People: GoldStonewall Health ChampionsMindful employer.  Being positive about mental health.Improving working livesAge positiveDisability confident employerArmed Forces CovenantStep into healthNHS Pastoral CareWe offer Wagestream - A financial wellbeing benefit which lets you access your pay as you earn it.

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Owen Brooks
Job title
Senior Matron - Medicine
Email address
Telephone number
01603 286286
Additional information

Andrew Sexstone

Recruitment Advisor – Medicine Division, Women & Children Division, and Corporate Services

Central Recruitment Services

Ext: 3578

20 Rouen Road, Norwich, NR1 1QQ

General Enq: 01603 287578 or