Current Vacancies

Go to a more accessible version of this jobs board
Please wait, loading

Trust Medical Secretary - Oncology & Haematology

NHS AfC: Band 3

Main area
Oncology & Haematology
NHS AfC: Band 3
  • Full time
  • Flexible working
  • Home or remote working
37.5 hours per week
Job ref
Norfolk and Norwich University Hospital
£21,730 - £23,177 Per Annum
Salary period
29/03/2023 23:59
Interview date

At NNUH it is our privilege to provide healthcare to over one million people across Norfolk and surrounding areas. Our vision is to ‘provide every patient with the care we want for those we love the most’, and if this inspires you and you share our values, we really want you to join our team. 

Our values support our vision and guide the behaviour of everything we do, these are:


We look after the needs of our patients, carers and colleagues, to provide a safe and caring experience for all.


We act with care, compassion and kindness and value others’ diverse needs.


We take an honest, open and ethical approach to everything we do.


We work as one team and support each other to maintain the highest professional standards.


We continuously learn and improve to achieve the best outcomes for our patients and our hospital. 

Wish you were here? So do we.

We want all our staff to achieve a balance between work and personal life and understand how important flexible working can be.  We welcome applications on a full or part time basis, various shift patterns and hybrid working, where roles allow.


Job overview

The Oncology and Haematology Directorate consists of Outpatients within the Colney Centre, Mulbarton Ward and Chemotherapy and Radiotherapy treatment areas. Paperless processes are in place for chemotherapy and radiotherapy with a dedicated software system including electronic paper records. The department has a year on year increase in new referrals and treatments and has recently expanded the chemotherapy and radiotherapy treatment areas.

An opportunity has arisen to join our busy administration team in Oncology and Haematology.

As post holder, you will be responsible for providing an efficient secretarial service for the consultants and other medical staff working across the Directorate.

Main duties of the job

The Norfolk and Norwich University Hospitals Foundation Trust (NNUH) is one of the largest comprehensive cancer centres in the UK. It offers a full range of oncological and surgical cancer treatments that are the envy of hospitals in the UK.

NNUH understands the challenges of cancer management and is committed to meeting that challenge head on using the latest technological, innovative and research tools to provide the best possible service for our cancer patients with kindness and warmth.

We understand and feel very acutely the needs of our patients and how best to provide for those needs in an intelligent, effective and efficient manner.

We would be delighted to receive applications from candidates who are interested in playing an integral role in providing secretarial support in a very busy but friendly department.

We are seeking an enthusiastic and experienced individual who enjoys patient contact and working in a friendly, multi-disciplinary environment. The post-holder will be expected to deliver a high quality service within a performance managed environment. You will work collaboratively to provide a full secretarial and administrative service at a leading Cancer Centre which prides itself on clinical excellence.

At NNUH, we strive to provide our staff with their individual developmental needs to achieve their career aspiration. If your aim is to be the best secretary or aspire to go further in your career, we will ensure that we support you either way.

Working for our organisation

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity

We can offer you the full range of NHS benefits/discounts and in addition:

  • Flexible working hours
  • Fast Track Staff Physiotherapy Service
  • Multi Faith prayer room
  • Discounted gym memberships
  • Excellent pension scheme and annual leave entitlement
  • Wagestream - access up to 40% of your pay as you earn it
  • Free Park & Ride service direct to NNUH site
  • Free 24-hours confidential counselling support
  • On-site Nursery
  • On-site cafes offering staff discounts
  • Support in career development
  • Flexible staff bank
  • Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

Detailed job description and main responsibilities

The following skills and experience will be required and are essential for the successful candidates:

  • Deal efficiently and effectively with direct and indirect (i.e. telephone, face to face) enquiries from patients, all levels of medical and nursing staff, GPs, Social Services and other health professionals and staff.  Respond to enquiries, providing routine and non-routine information and non-clinical advice, resolving problems where possible.  Communicate appropriately with patients who may be fearful, aggressive or have sensitive concerns needing reassurance and who may present difficulties in communication e.g. terminally ill patients, deaf patients, mentally ill patients and elderly confused patients.
  • Attend to all communications, for example, emails, faxes, investigation results on a daily basis and prioritising and actioning as required.
  • Accurately transcribe all correspondence by touch typing from audio / digital dictation or shorthand using knowledge of medical terminology.  Generate routine and non-routine correspondence independently.
  • Assist patients and their Carers by arranging translation/interpretation facilities.
  • Update RTT in accordance with Trust guidelines. Assist the Administration and Clerical team with data management utilising PAS and other departmental patient databases.
  • Effective role model, demonstrating NNUH’s PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence

Please refer to the Job Description for the full specification of responsibilities and requirements for this post.

Person specification


Essential criteria
  • RSA III or equivalent experience
  • Good general standard of literacy and numeracy


Essential criteria
  • Previous digital / audio typing experience
  • Working knowledge and experience of using Microsoft Office packages, including Word, Excel, Outlook


Essential criteria
  • Ability to work to tight deadlines and maintain concentration in a pressurised working environment


Essential criteria
  • Effective role model, demonstrating NNUH’s PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
  • Demonstrates understanding and commitment to Equality, Diversity and Inclusion

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyInvestors in People: GoldStonewall Health ChampionsMindful employer.  Being positive about mental health.Improving working livesAge positiveDisability confident employerArmed Forces CovenantStep into healthNHS Pastoral CareWe offer Wagestream - A financial wellbeing benefit which lets you access your pay as you earn it.

Documents to download

Apply online now

Further details / informal visits contact

Claudia Hackett
Job title
Administration Manager
Email address
Telephone number
01603 287052