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Divisional Operations Director

NHS AfC: Band 9

Main area
NHS AfC: Band 9
Full Time 37.5 hours per week
Job ref
Norfolk and Norwich University Hospitals
£84,507 - £102,506 per annum
21/11/2018 23:59

At NNUH it is our privilege to provide healthcare to over one million people across Norfolk and surrounding areas. Our vision is to ‘provide every patient with the care we want for those we love the most’, and if this inspires you and you share our values, we really want you to join our team. 

Our values support our vision and guide the behaviour of everything we do, these are:.


We look after the needs of our patients, carers and colleagues, to provide a safe and caring experience for all.


We act with care, compassion and kindness and value others’ diverse needs.


We take an honest, open and ethical approach to everything we do.


We work as one team and support each other to maintain the highest professional standards.


We continuously learn and improve to achieve the best outcomes for our patients and our hospital. 

Wish you were here..? Click here to find out more about our Hospital and what we have to offer



The Surgical Division is one of the largest Divisions within the Trust encompassing 10 surgical specialties including the theatre complex, critical care and Cromer Hospital.

This is an exciting time to join the triumvirate leadership team for the division with agreed plans in place to expand Cromer Hospital and develop an additional off site day surgery unit next year.


A number of changes have already been put in place following publication of the CQC inspection earlier this year and a culture and leadership strategy is being developed by the divisional leadership team.


Financial delivery within the current environment is an essential part of the role, with a current budget of 150 million and a CIP programme of 11 million, ability to lead an operational team and ensure operational grip is in place is crucial to the division. 


Performance of elective care access targets for the division are challenging areas of delivery. A system wide approach is in place including lead provider status across the STP for some specialties is being implemented to commence in April 2019. The remit of this post includes managing elective access targets for the whole organization not just the surgical specialties so in depth understanding and experience of RTT and Cancer performance and managing recovery programs is essential.


The Divisional Operations Director’s (DOD) primary role is to direct and control operations to deliver the division’s business plan. This includes: 

  •  recruitment and retention of the required numbers and types of well-motivated, trained and developed staff to ensure the division can deliver its business plan
  • preparation, agreement and monitoring of the divisional and service line budgets, and ensure services are delivered efficiently
  •  ensuring service quality
  •  line management responsibility for operational management staff

Whilst the Chief of Division (COD) retains overall accountability, they will work in partnership with the DOD and Divisional Nursing Director (DND). The three roles have operational responsibility for the workforce, service delivery, clinical quality and safety and financial control, and the implementation of the Trust’s strategy. Together as a team the triumvirate is responsible for defining divisional objectives to meet corporate goals, and ensuring that quality standards are met and performance addressed where this is not the case.

The DOD will support the delivery of a high quality, safe and compassionate healthcare service and is expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUH’s ‘P.R.I.D.E.’ values of People focused, Respect, Dedication, Integrity and Excellence.
The DOD will be proactive to meet changes both locally and nationally driven and will be able to put in place strategies to deliver changing mandates, assumptions and requirements.


Hours of Work: Full Time 37.5 hours per week

Requirement to be part of the tactical level on call rota for the organization and to visit off site locations.

Opening Date for Applications: 6th November 2018 

Closing Date for Applications: 21st November 2018 


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Applicant requirements

You must have appropriate UK professional registration.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

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Apply online now

Further details / informal visits contact

Tim Leary, Chief of Division

01603 286329 /


Richard Parker, Chief Operating Officer 

01603286435 /

If you have problems applying, contact

01603 287578