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Divisional Operational Manager

NHS AfC: Band 8b

Main area
Women's and Children Division
NHS AfC: Band 8b
Full time, 37.5 hours per week
Job ref
Norfolk and Norwich University Hospital
£49,242 - £59,964 per annum
25/11/2018 23:59

At NNUH it is our privilege to provide healthcare to over one million people across Norfolk and surrounding areas. Our vision is to ‘provide every patient with the care we want for those we love the most’, and if this inspires you and you share our values, we really want you to join our team. 

Our values support our vision and guide the behaviour of everything we do, these are:.


We look after the needs of our patients, carers and colleagues, to provide a safe and caring experience for all.


We act with care, compassion and kindness and value others’ diverse needs.


We take an honest, open and ethical approach to everything we do.


We work as one team and support each other to maintain the highest professional standards.


We continuously learn and improve to achieve the best outcomes for our patients and our hospital. 

Wish you were here..? Click here to find out more about our Hospital and what we have to offer


Are you looking for an exciting and demanding opportunity in operational management? This role invites you to join the Women and Children’s Divisional Senior Leadership Team, as a senior Operational Manager with primary responsibility for Obstetrics and Gynaecology.

Women and Children’s Division have responsibility for delivery of safe and effective care across a number of specialties (including Obstetrics, Gynaecology, Paediatrics, Paediatric Surgery, NICU) and their relevant sub-specialities. We function across seven Ward areas, four Outpatient Departments, and an emergency admissions unit.

It is the role of the Senior Operational Manager to work as a member of the Directorate Triumvirates, alongside a senior nurse / midwife and a Chief of Service to ensure ongoing clinical safety, quality, efficiency and productivity; ensuring these areas are effectively managed, well led and that high quality services are consistently provided.

The post holder will lead Obstetrics and Gynaecology in supporting delivery of performance targets (including RTT and Cancer) business change initiatives, business planning, transformation and sustainable financial and operational improvement programmes.

As post holder you will work closely alongside the other Senior Triumvirate Members for both sub-specialties, the lead nurse/midwife and Chief of Service, to ensure that your specialties are delivering against operational performance targets - including Cancer and RTT for Gynaecology, and within defined quality criteria for Obstetrics. You will be responsible for Directorate finances and budgets, and will work to improve services towards best practice standards within the available income and resource.

Reporting to the Deputy Divisional Operations Director, you will work across organisational boundaries to ensure appropriate services are in place to deliver national and local, strategic and operational, service objectives and standards. You will have primary ownership of the administrative teams, and will need to ensure that admin / clinical pathways and procedures are continuously improved to support the delivery of efficient and effective services.

The vacancy comes at an exciting time for Women and Children’s, and for NNUH. The post holder will join the leadership team in working towards improvement and expansion of our services – working to the vision and ambition of both the Trust and the STP.

This is a very varied and dynamic role with a broad portfolio that is constrained by frequent tight deadlines and competing priorities. As such, the post holder needs to be highly resilient, well organised, an experienced leader and able to produce high quality written reports and data analysis in short timeframes.


Hours of Work: Full Time 37.5 hours per week

Interview date: 7th December 2018

Open for applications: 9th November 2018

Close for applications: 25th November 2018

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Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

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Apply online now

Further details / informal visits contact

Laura Schaffer - Deputy Divisional Operational Director

Tel: 01603 287021  (x3021)


If you have problems applying, contact

01603 287578